Refund policy

 

RETURN AND REFUND POLICY

Last Updated: June 2026

At Amcity, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale.
• Gift cards.
• Personalized or customized products.
• Items damaged due to misuse by the customer.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5-10 business days.

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Contact for Returns

Email: support@amcity.shop

We reserve the right to refuse returns that do not meet the conditions above.